Our commitment to transparency and protecting your data.
This document is a draft for planning purposes. It has not been reviewed by an attorney and is not legally binding. It is subject to formal attorney review before the official platform launch.
CareHomesSupportDocs.org ("we", "our", "us") respects your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our platform services.
We collect information necessary to operate the platform securely:
We use your information strictly to:
We have a strict policy regarding sensitive health data. We never intentionally collect, store, or publish Protected Health Information (PHI) or Personally Identifiable Information (PII) of residents. If such information is submitted in a draft rebuttal, our moderation process intercepts and mandates the redaction or removal of this data prior to publication.
We do not sell, rent, or trade your personal information. We may share necessary data only with trusted third-party service providers (e.g., Stripe for payment processing, secure cloud hosting providers) bound by strict confidentiality agreements to facilitate our platform operations.
We retain account information for as long as your membership is active. Moderation logs and history are securely stored for up to 2 years for auditing and compliance purposes. Any rejected drafts containing severe privacy violations (like accidental PHI inclusion) are purged from our active systems immediately upon rejection.
We implement robust administrative, technical, and physical security measures to protect your data. This includes Multi-Factor Authentication (MFA) requirements for all platform administrators and strict Role-Based Access Controls (RBAC) to ensure your data is only handled by authorized personnel.
Depending on your jurisdiction, you may have the right to request access to, correction of, or deletion of your personal data. You may submit these requests directly to our support team. We will process all valid requests in accordance with applicable state and federal laws.
Our platform is intended exclusively for adult professionals and licensed facility operators. We do not knowingly collect personal information from individuals under the age of 18.
We may update this Privacy Policy periodically to reflect changes in our practices or regulatory requirements. We will notify members of significant changes via email and update the "Last Updated" date on this page.
If you have any questions, concerns, or privacy-related requests, please contact our Privacy Officer at privacy@carehomessupportdocs.org.