ARF and RCFE questions: contact the association for membership, general resources or content corrections. For private service support, use your named commercial provider's contract contact. For individual legal questions, contact your engaged attorney. New provider and legal intake are unavailable pending approval. Do not send resident details, medical records, IPPs or behavioral plans through public contact channels.
Questions about Care Home Support Docs? Reach out about our program, membership, or ways to get involved.
Email us with your name, the topic of your inquiry, and a brief description of how we can help.
Already a member?
Visit the service center for member helpdesk requests. Sign in if needed.
Ask about membership levels and the limited one-month trial.
Share your skills or discuss ways to support the program.
Report an access problem or a website feature that is not working.
Identify a page that needs correction or review.
Email links open your email application with a draft. You review and send the message yourself. If no email application opens, copy the address above into your email service.
For website issues, include the page address and a brief description. Please do not email resident records, medical information, passwords, or other sensitive documents.
Association questions and website concerns use the contact options above. Optional technology providers and attorneys must publish their own support contacts before contracting or receiving payments. No provider is currently identified for new services. Do not send private facility or legal records to the association.
For a suspected material data incident, report a brief description through the helpdesk without including sensitive records. Service requirements include designated provider contacts and a 24-hour contractual reporting target once services launch.
