Everything licensed California care facility operators (RCFE, ARF, Adult Day Care) need to know about our membership tiers, compliance tools, and citation rebuttal protections.
CareHomesSupportDocs.org is an independent nonprofit platform. We are not a government agency and not affiliated with the California Department of Social Services (CCLD). 100% of membership fees directly fund platform hosting, encrypted storage, independent moderation staff, and security audits.
Built specifically for residential care and assisted living administrators facing one-sided regulatory reports.
When the California Department of Social Services (CCLD) posts an inspection report, the public sees deficiencies without the operator's side of the story. Our platform allows licensed operators to publish factual, evidence-backed rebuttals detailing corrective actions taken, staff retraining, and Title 22 compliance.
Resident dignity is paramount. Our system strictly enforces mandatory redaction of resident names, room numbers, birthdates, and protected health information (PHI). Submissions are verified through our moderation review before anything is made public.
Every rebuttal undergoes independent moderation before going live. Our review board ensures neutral, non-inflammatory phrasing and confirms that no resident identifying details are present, safeguarding your facility's professionalism.
While a rebuttal is under review, every view or download of its supporting document (PDF, PNG or JPG) is marked “FOR ATTORNEY REVIEW ONLY” on every page. When a rebuttal is approved, a copy marked “PUBLIC REDACTED VERSION” is kept for the moderation team. Public facility pages show the approved rebuttal text only; supporting documents are not published.
Need counsel to review your compliance documents? Generate time-limited, encrypted file links (7-day or 30-day) with real-time access logs and immediate revocation controls.
Never miss an Informal Dispute Resolution (IDR) deadline, Plan of Correction (POC) verification, or citation appeal date. Built-in compliance trackers keep your administrative team on schedule.
Choose the level of facility coverage and operational support that matches your home’s footprint.
Billed annually • 1 Licensed Facility
Best for independent 6-bed care homes and single-location assisted living operators looking to protect their public reputation.
What's Included:
Billed annually • Up to 3 Licensed Facilities
Ideal for operators managing 2 to 3 licensed residential homes or expanding care networks needing priority moderation.
Everything in Core, Plus:
Billed annually • Up to 10 Licensed Facilities
Tailored for established residential care organizations, multi-facility groups, and administrative teams.
Everything in Enhanced, Plus:
Compare exact feature entitlements across all three membership tiers.
| Feature Area | $300 Tier | $400 Tier | $500 Tier |
|---|---|---|---|
| Facility Coverage & QuotaLicensed Facilities Included | 1 Facility | Up to 3 Facilities | Up to 10 Facilities |
| Facility Coverage & QuotaClaim Verification with CCLD | Included | Included | Included |
| Facility Coverage & QuotaMulti-Facility Dashboard | Single Facility View | Multi-Facility Hub | Enterprise Portfolio View |
| Citation Rebuttal SystemRebuttal Submissions | Unlimited for Claimed Facility | Unlimited Across All 3 | Unlimited Across All 10 |
| Citation Rebuttal SystemModeration Queue SLA | Standard (3–5 Business Days) | Priority (48-Hour Turnaround) | Express Priority Queue |
| Citation Rebuttal SystemWatermarked Supporting Documents | Included | Included | Included |
| Citation Rebuttal SystemPublic Profile Rebuttal Display | Included | Included | Included |
| Document Library & TemplatesPolicy & Plan of Correction Templates | Core Standard Set | Expanded Library | Full Complete Library |
| Document Library & TemplatesTitle 22 Appeals Guidance | Core Forms | Expanded Guidance & Samples | Comprehensive Strategy Suite |
| Compliance & CollaborationCitation Deadline & Appeal Tracker | Included | Included + Deadline Alerts | Included + Priority Notifications |
| Compliance & CollaborationEncrypted Attorney Share Links | 7-Day & 30-Day Links | 7-Day, 30-Day & Custom Links | Multi-Seat Attorney & Staff Access |
| Support & GuidanceSupport Channel | Standard Email Support | Priority Email Support | Dedicated Support Specialist |
| Support & GuidanceOnboarding Experience | Self-Guided 5-Step Wizard | Guided Setup & Facility Link | White-Glove Onboarding Assistance |
From signing up to publishing your first compliance rebuttal:
Create your organization profile with email verification and secure MFA login.
Choose the $300, $400, or $500 tier via encrypted Stripe checkout.
Search by CCLD license number and link your licensed care facility to your account.
Write your factual response, cite Title 22 sections, and verify resident redaction.
Our review team approves within 24–48h. The approved rebuttal text goes live on the facility page.
Common questions regarding licensing, renewals, and rebuttal rights.
Yes. You can upgrade from the $300 tier to $400 or $500 at any time from your dashboard billing settings. Stripe handles prorated billing seamlessly so you only pay the difference for your remaining billing cycle.
No. Our platform provides public transparency and official rebuttal documentation for consumers, families, and ombudsmen. You must still file any official state appeals (IDR) directly with your CCLD district office within statutory deadlines.
If our moderation team identifies resident names or room numbers, the submission status changes to "Fix Requested" with specific reviewer notes. You can edit and resubmit directly from your dashboard without restarting.
Memberships renew automatically once per year. You receive an email reminder before renewal, and you can manage or cancel your auto-renewal at any time through the Stripe customer portal.
Join licensed California care facility operators who publish professional, compliant responses to regulatory citations. Choose your plan today.
